Terms & Conditions

Thank you for choosing us to help furnish your home. Please save your receipt, it has important information about your purchase. And know, that we’re here to help, so please if you need anything contact us at:

service@schroedersappliance.com or call us at 218-829-3627

What to Expect With Your Delivery/installation

• Once your merchandise has arrived in our warehouse our delivery dept will contact you to schedule your delivery date and time.
• You can expect a call the day prior to your delivery/installation to confirm your delivery.
  In the event you need to change your delivery/install date please let us know at least 2 days prior to your scheduled date.
• The day of your delivery/installation you will receive a call approximately 30 minutes prior to the arrival of the delivery team.
• Upon arrival the delivery team will install your new appliance including the installation of new hoses and cords.
• In rare occasions unusual circumstances arise that will not allow our delivery team to install your appliances. In these circumstances you will be responsible to make the corrections (at your expense) and schedule a second delivery/install (fees may apply).
• The delivery team will do a test run to ensure the appliance is operating correctly and may be able to answer some operation questions.
• The delivery team will remove all boxes and packaging.
• The delivery team will also haul away the old appliance if requested (one-for-one removal)

What to Expect With Customer Pick Up

• If your items aren’t ready for immediate pickup, our service team will contact you when your items have arrived to the central warehouse.
• Customers will be required to secure all merchandise for transportation.
  NOTE: hoses and electric cords may not be included with the appliance—See associate for details.
• Customer may return the old appliance to the central warehouse for disposal (one-for-one disposal)
• Customer must show a valid ID when picking up order.
• Pick-up hours are Monday – Friday 8 am to 5 pm, (the warehouse is closed on Saturdays and Sundays).

What to Expect With Your Mattress Purchase

• All Premium* mattress sets purchased are eligible for a 120 Good Night Guarantee. If you don’t love your mattress within the first 120 nights, will exchange your current mattress and help you find the right one.
• Qualifications:
  This is a one-time-only exchange and premium delivery charges will be applied for the delivery of the new mattress and pick up of the original mattress.
  *Premium mattress is those that are priced at $999 or higher for a queen mattress.
  Clearance, Discontinued, Floor Sample, and Special-Order mattresses do not qualify for the 120-night guarantee.
  A mattress protector must be purchased at the same time as the original mattress to qualify for the 120-night sleep guarantee.
  A new mattress must be used by the customer for a min of 30 days prior to requesting a comfort reselection.

Rebates

• Rebates are offered to customers by the manufacturer or supplier of the appliances.
• It is the SOLE responsibility of the customer to follow the directions on each rebate on how to process the rebate
• Schroeder’s Appliance has no responsibility when rebates are offered to our customers.

We are committed to your satisfaction. Returning a product can be stressful, so we’re here to help you get it right the first time. Our product professionals are available to help you select the right product for your needs. We encourage you to take advantage of our expertise before making your purchase.

Need to Return or Exchange

• If a return, exchange, or cancellation is necessary, your sales professional can help facilitate.
• Custom order items can not be cancelled. All Sales FINAL on all special and custom order pieces.
• Cancellations must be completed within 3 days of purchase otherwise a 25% restocking fee will apply.
• Items sold AS-IS cannot be canceled or refunded. All Sales Final.
• All returns or exchanges must be done within the first 15 days of receipt of goods and in “like new” condition in original packaging.
• If you’re not satisfied with your purchase, you will need to contact the store regarding any cancellation or return.
  Delivered/installed products are not returnable.
  Items must be free of cosmetic damage
  A restocking fee of 25% may apply.
  Customer is responsible for any shipping fees for returned items.
  
• If your delivered product is damaged during shipping it is eligible for exchange.
  You have the right to refuse the delivery.
  We will replace and redeliver you a new item.

Defective or Warranty Claims

• All new products include a minimum of 1-year parts and labor warranty through the manufacturer.
• If your product is defective upon delivery, notify our service dept within 48 hours of receipt of goods.
• See product warranty card for complete details.
  Dispatch fee not included in warranty.
  We are required to follow manufacturer warranty direction regarding how to handle defective products.
  See associate for a 5-year extended warranty program.

Shipping – Delivery – Storage Policy

• Unless notified at the time of purchase all items will be ordered for immediate delivery/pick up.
• Items can be held for 30 days from receipt of goods at our local warehouse.
  Items held for over 30 days may either be unreserved or charged a minimum storage fee of $50.00 per week.